Shipping & Delivery
Q: Do you offer eco-friendly gift packaging?
A: Definitely! We provide complimentary sustainable gift packaging with every order, featuring a gift card and plantable seed card, all made from 100% natural materials.
Q: Do you ship internationally?
A: Yes, we ship worldwide! Except to countries currently under shipping restrictions including North Korea, Iran, Syria, Sudan, Libya, Russia, Belarus, Myanmar, and Venezuela.
Q: How much does shipping cost?
A: Your satisfaction is our priority — enjoy free shipping and gift-ready packaging on every order
Q: How long will my order take to arrive?
A: Total delivery time = Processing time + Shipping time
(Not including customs delays, weekends, holidays, and any unforeseen circumstances)
Processing Time: 2-5 business days
Standard Shipping Time: 10-20 business days
(Not including customs delays, weekends, holidays, and any unforeseen circumstances)
Processing Time: 2-5 business days
Standard Shipping Time: 10-20 business days
Q: Where do you ship from?
A: Our artisan partners come from around the world, but every piece is carefully inspected, packed, and shipped from our Hong Kong warehouse to ensure quality and timely delivery wherever you are.
Payment & Checkout
Q: What payment methods do you accept?
A: We accept Shop Pay, PayPal, Apple Pay, Google Pay, Venmo, and all major credit cards (Visa, Mastercard, Amex, Discover, Diners Club)
Q: Will I need to pay customs duties or taxes?
A: Depending on your country’s policies, international shipments may be subject to customs fees or import taxes. These are the responsibility of the buyer and are not included in our prices.
Q: How secure is my payment information?
A: Rest assured, your payment is secure and your information remains private. We utilize encrypted forms to ensure the utmost security of all sensitive data.
Order Issues
Q: Can I cancel or change my order?
A: You can cancel or change your order by contacting us at services@giftofearth.com immediately. However, once your order is packed and shipped from our warehouse, we can't cancel or change it, and there will be no refunds.
Q: What should I do if my package is delayed or lost?
A: We're here for you. If your order hasn’t arrived within 21 business days, please reach out to us at [insert your email/contact link], and we’ll assist you with care. Your peace of mind matters to us.
Exchange & Return
Q: What is Giftofearth’s return policy?
A: We offer a 30-day Satisfaction Guarantee, which means you can return an item for a full refund if you're not satisfied with it. For more information on our return policy, please visit Exchange & Return.
Q: Do you offer refunds?
A: Products must be returned unworn, unopened, in their original condition, and with all tags attached.
Please include the original order packing slip in your return package. Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Please include the original order packing slip in your return package. Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Jewelry Care
Q: Can I wear my jewelry daily, including in water?
A: While our jewelry is crafted for durability, we recommend removing it before swimming, showering, or applying lotions/perfumes. Prolonged water exposure may accelerate natural tarnishing.
Q: How do I clean my jewelry?
A: Gently polish with a soft, lint-free cloth (like microfiber). For deeper cleaning, use a mild soap solution and a soft toothbrush, then pat dry immediately. Avoid harsh chemicals or commercial cleaners.
Q: What if my jewelry breaks or needs repair?
A: Email us at services@giftofearth.com within 30 days of purchase for repair assistance. For damage due to misuse, fees may apply.